Due to increased order volume, the impact of COVID-19, and to ensure the safety of distribution workers and employees, it may take longer than usual to fulfill your order. Please expect delays in processing and delivering your order. Visit the Order Status Page to track your order and shipping status.
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
Please allow 2-5 business days for your order to process your order. Tracking information is provided here on the website for your convenience. Please use the tracking on the website first to determine shipping status if there are any delays. We will be working overtime to make sure your order gets processed as soon as possible.
Generally speaking, the total shipping cost will depend on the following factors:
The shipment method you choose (we offer Flat Rate, Standard shipping and Expedited Shipping options); The destination country that the package ships to; The number of items you order, as well as the total weight and volume (size) of the package. Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.
Please note that we don’t cover refunds due to carrier errors. We recommend you to inquire if any additional details were left by the delivery staff or carrier.